Successfully completed orders on our website are processed within 1 - 3 business days.
DELIVERY
The delivery of goods purchased through the online store trol.bg is carried out to the address specified in the order or to the office of a courier company. We currently have a contract with Econt Express, and as our customers you can take advantage of their preferential services.
- The delivery period for equipment and/or facilities that we have in stock is 3 - 5 business days for the entire country.
- The delivery period for equipment that is subject to import is up to 30 business days (or a period of negotiation) from the payment made through the online store or in advance, as indicated in the issued pro forma invoice.
- Delivery to EU member states - after confirming the order, our representative will contact you to clarify delivery details.
- Free delivery throughout the country for purchases over 299 BGN.
After receiving the shipment from the courier company, we will send you an e-mail with a tracking number, and the responsibility for receiving the goods becomes entirely yours. Packages returned by the courier company can be resent at your expense. All undelivered goods due to an error in the address will be considered returned at your request.
Upon delivery, you or a third party authorized by you must sign a delivery receipt or bill of lading, certifying the acceptance of the delivered goods without any remarks. You are obliged to inspect the shipment at the time of receipt, and if you find any damage, refuse it by filling out a damaged shipment report.
Complaints about non-conformities or damaged goods are accepted upon delivery.
RETURNS
If the product purchased through the online store does not correspond to the brand, model, description or functionality described on the site, you can exchange it within 14 days of delivery.
Please note the following requirements when returning goods:
- Returned items must be in the original condition, quantity and packaging as delivered.
- Returned items must not have visible signs of wear or use.
To initiate a return, please follow the steps:
- Notify us of your intention via email.
- Please write the order number, item number of the product you wish to return or exchange, bank account to which we should return the value of the product and reason for returning the goods.
- In case you decide to replace the returned goods with another one from our online store, you can take advantage of a free return, as a company employee will contact you to clarify the details of the exchange.
- In case you want a refund for the purchase made, the costs of returning the goods are at your expense. Please note that you are responsible for the integrity and quality of the goods until they are returned to Tirol Professional.
- After receiving the returned goods, we will inspect them to confirm their integrity, and if the returned order meets the requirements, we will refund your amount within 14 business days of receiving it.
PAYMENT
Dear customers, due to the unstable situation and the constantly changing prices of raw materials and materials, some of the prices published on our website may not be current at the time of your order! We apologize for the inconvenience caused. Our employee will contact you!
The prices listed on our website are in BGN with VAT, excluding delivery (free delivery for purchases over 299 BGN), installation and installation supplies.
Payment methods:
- Payment by card: Credit and debit cards - Visa and MasterCard.
- Payment on delivery (cash on delivery): For deliveries up to 5000 BGN.
- Bank transfer: by IBAN: BG21BPBI79401084065501 of “Tirol Professional” EOOD in “EuroBank Bulgaria” AD - BIC code BPBIBGSF. In the reason for payment, please write down the order number that you receive upon finalizing it.
- Leasing or installment payment: Please use our partners TBI and DSK.
Promotions and discounts:
- We provide discounts for new customers, or for orders over 5000 BGN.
- Subscribe to our online newsletter to be informed about promotions, discount codes for available products and more.
Taxes and fees:
- Within the Republic of Bulgaria - the announced price of the goods includes 20% VAT.
- For sales outside the Republic of Bulgaria (we export) VAT is not charged.
